Refund Policy

Thank you for partnering with ITclan BD. We appreciate your business and are committed to your satisfaction with our products and services. Please read the following refund policy carefully to understand your rights and options regarding refunds.

Eligibility for Refund

To qualify for a refund, your request must meet specific conditions outlined in our refund process below. Refunds are only applicable if you comply with our project phases and associated terms.
Refunds are applicable within the specified timelines of each project phase. Refunds requested after project completion may not be eligible.

Refund Process

Our refund process consists of two phases to ensure client satisfaction and provide flexibility during the project development cycle:

Phase 1: Project Demonstration

After initiating the project, we will develop a preliminary demonstration that aligns with your requirements. This demonstration allows you to provide feedback on our product or service.
If, at this phase, you are not satisfied with our work or the direction of the project, you may request a full refund.
Requests for refunds at this phase must be submitted within the timeframe agreed upon in the project plan.

Phase 2: Development Stage

Once the project enters the full development stage, a refund may still be possible but will be partial based on the progress made. Full refunds are no longer available at this stage.
The amount of the partial refund will be determined through a consultation based on the percentage of the project completed and associated costs.
Refund requests during this phase should be submitted in writing and will be reviewed within 5-7 business days.

Late or Missing Refunds

After approving a refund, please allow 7-10 business days for the amount to reflect in your account, depending on your financial institution.
If you have not received your refund within the specified timeframe, please first check with your bank or credit card company. If there are still delays, contact us at [email protected] for further assistance.

Changes to this Refund Policy

ITclan BD reserves the right to update or modify this refund policy at any time. Any changes to the policy will be posted on our website.
Refund policy changes will not affect any ongoing projects or previously agreed-upon refund terms.

Contact Information

For questions or assistance regarding refunds, please contact our support team at:

Email: [email protected]
Phone: +880 1301055093
Website: www.itclanbd.com

By using our services and engaging in a project with ITclan BD, you acknowledge and agree to the terms outlined in this policy. Our goal is to ensure a positive experience and to work together to meet your project needs.